Date of entry into force: September of 2020
These are some of the types of personal information we collect:
- Name, surname, e-mail, telephone number and postal address;
- Credit card data (type of card, card number, holder’s name, expiration date and security code);
- Information on clients’ stays, such as arrival and departure dates, special requests, comments on your preferences in services (rooms, facilities or any other service used);
- Information related to your marketing preferences or that you provide us when you participate in surveys, contests and promotional offers;
You can always choose the personal data (if any) that you want to provide us. However, if you choose not to provide us with some data, it may influence some of your operations.
The data we collect automatically
When you use our website, we also collect data automatically, some may be personal data. For example, data such as language preference, IP address, location, device settings, device operating system, log data, usage time, requested URL, status report, user agent (information about browser version), operating system, result (visit or reservation), browsing history, user’s reservation ID and type of information viewed. We may also collect data automatically through cookies.
We use your personal data for the following purposes:
- A. Reservations: we use your personal data to complete and manage your reservation.
- B. Customer service: we use your personal data to provide customer service.
- C. Customer comments: we may use your contact details to invite you by e-mail to write a comment after your stay. In this way, you help other travelers to choose the accommodation that best suits them. If you send a comment, it can be published on our website.
- D. Marketing activities: We also use your data for activities related to marketing, as permitted by law. When we use your personal data for direct marketing, such as commercial newsletters and marketing communications about new services and products or other offers that we think may interest you, we include a link to unsubscribe, which you can use if you do not want to be Let’s send more messages in the future.
- E. Other communications: we may contact you by e-mail, by post, by phone or by sending a message depending on the contact information you leave us. The reasons can be:
or a. We may have to respond to or manage requests that you have made us. b. If you have not completed an online reservation, we may send you a reminder email to continue with your reservation. We believe that this extra service is useful for you because it allows you to complete a reservation without having to look for the accommodation again and without filling in the reservation details from the beginning. c. When you use our services, we may send you a questionnaire or invite you to write a comment about your experience on our website. We believe that this extra service is useful for you and for us, so we can improve our website based on what you tell us.
- F. Analysis, improvements and research: We use personal data to carry out research and analysis. We may use a third party to carry it out on our behalf. We may share or disclose research results, including third parties, anonymously and globally. We use personal data to perform analysis, improve our services, offer a better user experience, expand functionalities and achieve more quality in our online travel services.
- G. Security, fraud detection and prevention: We use information, which may include personal data, to prevent fraud and other illegal or illicit activities. We also use this information to investigate and detect fraud. We may use personal data to assess risk and for security purposes, such as user authentication. For these purposes, we may share personal data with third parties, such as law enforcement authorities, as permitted by applicable law and external advisors.
- H. Legal and regulatory compliance matters: in some cases, we must use the information provided, which may include personal data, to manage and resolve legal claims or disputes, to comply with regulations or for regulatory investigations, or to execute agreements or comply with legal requests for the application of the law to the extent required by law.
- If we use automatic means to process personal data that have legal effects or that may affect you in a significant way, we will apply the necessary measures to safeguard your rights and freedoms, including the right to obtain human intervention.
- Given purposes A and B, we depend on the fulfillment of a contract: the use of your data may be necessary to fulfill the contract you have with us. For example, if you use our services to make an online reservation, we will use your data to carry out our obligation to complete and manage the reservation according to the contract we have with you.
- Given the purpose of C to H, we rely on the legitimate interests: use your information for our legitimate interests, and bring the content more suitable for web, e-mails and newsletters , to improve and promote our products and services, and the content of our website, and for the detection of administrative fraud and legal purposes. When using personal data to serve our legitimate interests, we will always put your rights and interests in the protection of your data above our rights and interests.
- Regarding end H, we also depend, where applicable, on our obligation to comply with applicable legislation.
- When necessary under applicable law, we will request your prior consent to process your personal data for direct marketing purposes.
If you want to oppose the process established in the CF points and you do not have any direct means at your disposal to reject it (for example in the configuration of your account), to the extent that it is applicable, please contact firstname.lastname@example.org
Vive Valencia 1970 SL complies with reasonable procedures to prevent unauthorized access and inappropriate use of information that includes personal data. We use appropriate management systems and procedures to protect and safeguard information that includes personal data. We also use security procedures and physical and technical restrictions on access and use of personal data on our servers. Only authorized personnel can access personal data during their work.
Your options and rights
We want you to be in control of how we use your personal data. You can do it in the following ways:
- You can ask us for a copy of the personal data we have about you;
- You can inform us of any change in your personal data, or you can ask us to correct any personal data we have about you;
- In some situations, you can ask us to delete, block or restrict the processing of personal data that we hold about you, or you can object to our using your personal data in a specific way; and
- In some situations, you can also ask us to send the personal data that you have given us to a third party.
When we are using your personal data with your consent, you have the right to withdraw that consent at any time subject to applicable law. In addition, when we are processing your personal data based on legitimate interest or public interest, you have the right to object at any time to such use of your personal data subject to applicable law.
We depend on you to ensure that your personal information is complete, accurate and current. Please inform us promptly if there are any changes or inaccuracies in your personal data by contacting email@example.com . We will manage your request in accordance with the applicable legislation.
Questions or complaints
If you have any questions or concerns about the processing of your personal data by us, or want to exercise any of the rights you have under this notification, please contact us at firstname.lastname@example.org . You can also contact the local data protection authority with any questions or complaints.
Changes to the notice
Likewise, the Web will be able to know all the services requested by the users, so that they will be able to facilitate or offer adequate information to the tastes and preferences of each user.
a) Type, purpose and operation of Cookies
Cookies, depending on their permanence, can be divided into “session cookies” or “permanent”. The first ones expire when the user closes the browser. The second ones expire depending on when the purpose for which they serve is fulfilled (for example, so that the user remains identified in the Services) or when they are manually deleted.
Additionally, depending on their objective, Cookies can be classified as follows:
- Analytical Cookies: Every time a User visits a service, a tool from an external provider (Google Analytics , Comscore and similar that may be added to this list in case they vary in relation to the current ones) generates an analytical Cookie on the computer. user. This Cookie, which is only generated during the visit, will serve in future visits to the Web Services to identify the visitor anonymously. The main objectives pursued are:
– Allow the anonymous identification of browsing users through the “Cookie” (identifies browsers and devices, not people) and therefore the approximate count of the number of visitors and their trend over time.
– Anonymously identify the most visited content and therefore the most attractive to users.
– Know if the user who is accessing is new or repeat visit.
– Know the navigation of users anonymously.
Important: Unless the user decides to register for a Web service, the “Cookie” will never be associated with any personal data that can identify them. These Cookies will only be used for statistical purposes that help to optimize the User’s experience on the site.
– Google Analytics : https://www.google.com/intl/es/policies/privacy/
- Advertising cookies: This type of “Cookies” allows you to expand the information of the advertisements displayed to each anonymous user in the Web Services. Among others, the duration or frequency of viewing advertising positions, the interaction with them, or the user’s browsing patterns and / or compartments are stored as they help to form a profile of advertising interest. In this way, they allow to offer advertising related to the interests of the user.
- Third-party advertising cookies: In addition to the advertising managed by the Web in its Services, the Web offers its advertisers the option of serving advertisements through third parties (“ AdServers ”). In this way, these third parties can store Cookies sent from the Web Services coming from the Users’ browsers, as well as access the data stored in them.
b) How to disable Cookies in the main browsers
Normally it is possible to stop accepting browser Cookies, or stop accepting Cookies from a particular Service.
All modern browsers allow you to change the cookie settings. These settings are usually found in the “options” or “preferences” of your browser menu. You can also configure your browser or your email manager, as well as install free add-ons to prevent Web Bugs from being downloaded when opening an email.
In general, most browsers allow quick access to the deletion of browsing data, pressing the sequence of keys Ctrl + Shift + Del , being able to delete Cookies.
The Web offers guidance to the User on the steps to access the cookie configuration menu and, where appropriate, private browsing in each of the main browsers:
– Internet Explorer: Tools -> Internet Options -> Privacy -> Configuration. For more information, you can consult Microsoft support or browser Help.
– Firefox: Tools -> Options -> Privacy -> History -> Custom configuration.
– Chrome: Settings -> Show advanced options -> Privacy -> Content settings.
– Safari: Preferences -> Security.
For more information, you can consult Apple support or browser Help.
We leave here some links to the main browsers:
- Google Chrome
- Mozilla Firefox
- Internet Explorer (Version 11)
- Internet Explorer (Version 10)
- Internet Explorer (Version 9)
- Internet Explorer (Version 7 & 8)
- Internet Explorer (Version 6)
- Web Safari
- Safari IOS
c) Third Party Information
The third parties with cookies on our website are the following:
_ ga It is a google analytics cookie that uses an anonymous identifier to distinguish anonymous users. This cookie performs analysis on user interactions, in order to optimize the services they offer. It lasts for two years.
_ gat It is a google analytics cookie that is used to differentiate between the different tracking objects created in the session. The cookie is updated every time you send the data to Google Analytics .
To consult more information about the data that Google Analytics collects through its cookies and the use it makes of them, you can visit the page https://support.google.com/analytics/answer/6004245?hl=es.
_ hjClosedSurveyInvites It is a cookie to know the behavior of users at the level of navigation, heat maps, etc. To know all the cookies inserted by Hotjear in the following link https://www.hotjar.com/cookies
The Website may modify this Cookies Policy depending on the legislative and regulatory requirements, or with the purpose of adapting said policy to the instructions issued by the Spanish Data Protection Agency, therefore users are advised to visit it periodically.
When significant changes are made to this Cookies Policy, users will be notified either through the web or via email to registered users.